A predictable path from problem to working system
Five phases, clear deliverables, and no jargon. You can stop after any phase with documentation in hand, and you always know the scope and the price.
Inside each phase
What you get, and what we ask of you, at every step.
- 01
Discovery call
30–60 minutesA working conversation about your environment, goals, and constraints, no slides.
What you get
- Shared understanding of the problem and the desired outcome
- Honest read on whether we are the right team for it
- Next-step recommendation, even if that is not us
What we ask of you
A real picture of your current state, what works, what does not, and what is non-negotiable.
- 02
Assessment
1–3 weeksA scoped engagement to map the environment, document risks, and propose a path forward.
What you get
- Architecture and inventory documentation
- Risk register with severity and recommended remediation
- Phased roadmap with effort estimates and trade-offs
What we ask of you
Read-only access to relevant systems and time with the people who run them.
- 03
Statement of Work
~1 weekA written scope with deliverables, success criteria, milestones, and price.
What you get
- Itemized scope with explicit in-scope / out-of-scope boundaries
- Acceptance criteria for each milestone
- Pricing model and payment schedule
- Mutual expectations: response times, change control, escalation path
What we ask of you
A signed SOW and the named stakeholders who can answer scope questions.
- 04
Implementation
Project-dependentStaged delivery with documented runbooks, tested cutovers, and weekly status.
What you get
- Working systems delivered in milestones, not big-bang
- Plain-language runbooks the in-house team can execute
- Cutover plans with explicit rollback steps
- Weekly status report with progress, risks, and asks
What we ask of you
A point of contact who can unblock decisions inside their SLA.
- 05
Operations
Ongoing (optional)Steady-state monitoring, incident response, and proactive improvements.
What you get
- 24×7 monitoring with tuned alert thresholds
- Incident response with documented MTTR targets
- Quarterly architecture and posture review
- Capacity planning and lifecycle recommendations
What we ask of you
A renewable services agreement and clear escalation contacts on your side.
Principles behind the process
The commitments that hold true in every engagement, whatever the scope.
Transparency by default
Itemized scope, weekly status, and honest assessments. You always know where the work stands and what it costs.
Documentation is a deliverable
Runbooks and architecture diagrams ship with the work, not as an afterthought. Your team can operate it after we leave.
No vendor lock-in
We design for portability where it is reasonable. You should be able to change carriers or platforms without a rebuild.
You are never trapped
Each phase is a decision point. Stop after discovery or assessment with documentation in hand. Operations is optional and renewable.
Engagement models
We match the commercial model to the work. The SOW is explicit either way.
Fixed price
Best for assessments and well-scoped deployments.
- Known scope, milestone-based billing
- Predictable total cost agreed up front
- Acceptance criteria for every milestone
Time & materials, capped
Best for ongoing operations and open-ended work.
- Flexible scope with a monthly spend cap
- Transparent time reporting
- Scale effort up or down as needs change
Every statement of work spells out scope, pricing, payment schedule, and change control before any work begins.
What you walk away with
Concrete artifacts your team owns and can use, not just access to a system.
What we won't do
Honesty up front saves both of us time. Here is where we tend to push back or decline.
"Lift and shift" with no design review
We will not replicate a broken architecture into a new environment. We will tell you what to change first.
Skipping documentation to hit a deadline
Runbooks and architecture docs are not optional. They are how the work stays operable after we leave.
Hiding pricing or scope
Every SOW is itemized. If we cannot price something, we say so and propose a discovery phase.
Vendor lock-in for its own sake
We build for portability where it is reasonable. You should be able to change carriers or platforms without rebuilding.
Common questions
How fast can we start?
Who will we be working with?
Do you work with our existing vendors?
What if you assess our environment and recommend not engaging further?
How do you handle change requests during a project?
What happens after the project ends?
Ready for a discovery call?
No obligation, no slides. Just a working conversation about what you are trying to fix.
Schedule a Consultation